Lenovo vs Dell: Which Brand To Choose in 2020?

A laptop is now almost a staple in everyone’s life. Whether you are a student in need of a budget-friendly Chromebook for class, or a top executive using one of the top-end 2-in-1 models for your presentations, it is an undeniable fact that laptops make our lives a lot easier in so many ways.

When you buy a laptop, one of your first considerations would be for it to last for years to come. To achieve this, you should choose a laptop from one of the most trusted brands, and Lenovo and Dell happen to be in the list of the top contenders in this category. These two are the leading laptop producers that have been around for a long time now and continue to retain their loyal customers and attract new ones with their great lineup of products.

So, if you have come down to choosing between these two brands, the following is a detailed comparison of the two, to help you save a lot of time.

Lenovo vs Dell: Which Laptop Brand is Perfect For You?


Headquartered in Beijing, China and Morrisville, North Carolina, United States, Lenovo is a Chinese multinational technology company that designs, manufactures, and sells smartphones, PCs, smart TVs, tablets, and more.

The company has been implementing a lot of innovative technologies and designs in their products, and their unique offerings have earned them a solid place in the market today. As of March 2019, Lenovo is known to hold the highest market share among the many personal computer vendors.


Lenovo Ideapad L340

  • Intel Core i5
  • 8GB RAM
  • 512GB SSD

Lenovo ThinkPad P53s

  • Intel Core i7
  • 16GB RAM
  • 512GB SSD

Lenovo Flex 5

  • Ryzen 5 4500u
  • 16GB RAM
  • 256GB SSD

Laptops and Components

Having understood the fact that people have different priorities, the various laptop types offered by Lenovo include performance laptops designed specifically for gamers and/or professionals, budget laptops for the mass audience, ultraportable laptops for frequent travelers, and the unique and innovative 2-in-1 laptops for those looking for something interesting.

All these laptop categories are available under different names, such as ThinkPad, Legion, Yoga, Lenovo, and Ideapad, each of which have different laptop series you can choose from.

When it comes to components, most Lenovo laptops come equipped with Intel processors and deliver great performance and speeds. The latest, high-end laptop models from the company come with Hexa-core (6 core) and quad-core processors, while their budget range contains dual-core processors. In addition, the brand also uses MediaTek processors in its Chromebook models.

In terms of graphics, you can see the use of Intel HD Graphics on many devices, and the high spec ones, especially the gaming models, come with NVIDIA GeForce graphics for optimum performance.

Lenovo laptops are available in a variety of screen sizes and resolutions, from HD to UHD and FHD, you can choose from an ample number of options. However, screen resolution happens to be a slight downfall in Lenovo laptops, especially when compared to the models from Dell in similar price ranges.

Most Lenovo laptops come with 3-cell and 4-cell batteries, which deliver decent battery life, between 5 and 10 hours. But, there are some models from the brand that have delivered way more in terms of battery life.

Design and Price

The design is one of the positive aspects of Lenovo laptops. The brand’s latest range of devices come designed to be highly functional and are definitely attractive as well.

Not to forget, their Yoga series laptops are some of the most stylish models available today; the company has also made sure that their basic Chromebooks also look and feel good with their slim design profile.

Though Lenovo gets a tick in the design box, the lack of color options is quite frustrating, especially after seeing so many brands coming up with different and appealing color options in their devices. With Lenovo, as always, you get the black and grey or silver colors.

As far as pricing goes, Lenovo has laptops priced for almost every budget; whether you are seeking a pocket-friendly laptop, a high spec gaming machine, or a medium-priced model for regular use, you can find one from the brand.

Prices are really not expensive when compared to what other companies charge for similar spec laptops.

Customer Support

Lenovo laptops are built to be strong and reliable, and in general come with a 12-month warranty, which can be extended for an additional charge.

Regardless of their excellent quality, you could need support at some point in time, which is where the brand’s customer support options come in.

The brand enables customers to contact them via different means; the first and easiest ways to contact the company’s support team is via their live chat feature, which can be done by entering a few details, like your name, email ID, contact number, product type, and serial number, and a short description of your issue.

However, the chat is open only between 10 am and 10 pm EST, Monday to Friday, which means you may have to wait for quite some time if you need support during a different time.

In addition, you can also schedule a call back from Lenovo’s support team to have your queries answered. Finally, you can get in touch with them on social media channels as well, such as Twitter and Facebook.

Lenovo also has an exclusive community forum that can be accessed to find solutions for your problems, to see if others have faced similar issues and found solutions for the same, or to offer your solutions to others.

All in all, Lenovo’s customer support requires improvement in their response time.

Laptop Innovation

Laptops are only getting better year after year, and Lenovo has been taking steps to innovate their laptops in every way possible. The company has made improvements in their processors and graphics, and their laptops are becoming thinner and smaller, in order to make traveling with them easier.

One of the amazing innovations from Lenovo is the dual display with an E Ink panel. While the dual-display enables users to perform multiple functions simultaneously, and the E ink panel performs excellently well as an illustration pad and also as an e-reader.

There are many other such innovations introduced by the company, but the highlight is that these innovations do not limit the power or performance of their devices in any way.


Over the years, Lenovo has attained several recognitions from experts, tech magazines, and other sources. For the year 2018, the brand was named the best laptop vendor by Laptop Mag, for a successive second year.

The brand’s laptops have won 10 editor’s choice awards, more than any other brand, and its ThinkPad X1 Carbon is the only device to have attained a five-star rating. Lenovo’s laptops are also praised for their excellent battery life.


Founded in 1984, Dell is an American multinational technology company headquartered in Texas, United States. The company develops, sells, and repairs computers and other tech products, and is known to be one of the largest tech firms in the world.

In addition to producing and selling personal computers and laptops, the company also sells printers, cameras, software, data storage devices, and more.


DELL XPS 15 7590

  • Intel Core i7
  • 16GB RAM
  • 1TB SSD

Dell G5 15

  • Intel Core i7
  • 16GB RAM
  • 256GB + 1TB HDD


  • Intel Core i7
  • 16GB RAM
  • 512GB SSD

Laptops and Components

Dell has kept things rather simple and their laptops are categorized as For Home and For Work. Under these two broad categories come different names, such as Inspiron Laptops, XPS Laptops, 2-in-1 PCs, Alienware Laptops, Vostro, Latitude, Precision Mobile Workstations, and more. Once again, each of these names has a whole list of different laptop series available in different price ranges.

The processors used by Dell are primarily Intel and AMD, and similar to Lenovo, their budget-friendly models come with dual-core processors and higher-priced ones, including gaming machines, have quad-core processors.

The screen sizes of Dell laptops range anywhere between 11 inches and 18 inches, with the biggest screen usually found on their gaming laptops. The screens come as HD, FHD, and UHD displays, with great screen resolution and picture quality.

For your graphics needs, Dell uses AMD Radeon, NVIDIA, NVIDIA GeForce, and Integrated Graphics on their laptops. Since many Dell laptops come with 2-cell and 3-cell batteries, battery life isn’t really the strongest point in the company’s devices.

Design and Price

Dell is one brand that has always been known for its utilitarian, solid, and durable design and construction. Simply put, Dell laptops have never been the most pleasing or appealing to look at. What this means is that, if your idea for a laptop is something ultra-slim, sleek, shiny, and in a unique color, then you ought to look elsewhere.

That being said, it has to be mentioned that the color options you get from Dell are better than what is offered by Lenovo.

In terms of pricing, similar to Lenovo, Dell also has its machines competitively priced and has products to meet varying budgets. And of course, even the lowest-priced laptop from the brand performs amazingly well than many of the high price tagged options from other companies.

In addition, Dell also gives the buyer the option to Customize & Buy their laptop, where you can choose certain specifications to suit your needs, such as the operating system, keyboard, color choice, warranty, etc. However, this will cost you more than what you would pay for a standard model.

Customer Support

Dell, being a widely trusted company, has managed to earn the same by providing excellent customer support. The company provides contact options such as phone, chat, email, and service requests.

The company’s website also has support topics and articles focused on each laptop series separately, providing sufficient information on the device you possess. Response from the brand’s customer support team is quite prompt, enabling you to get your problems resolved in due time.

In terms of the warranty, similar to Lenovo, you get a 12-month warranty with each Dell laptop, which basically covers any hardware failure, and you can extend the warranty period for an additional cost.

Laptop Innovation

When it comes to innovation, Dell is in no way inferior to Lenovo. The brand gives ear to the feedbacks, complaints, and suggestions from its customers, and upgrades its new products with improvised and new features to meet customer demands.

Dell is a brand home to several award-winning innovations, the latest of which is the Express Sign-in feature included in the Latitude 7400 2-in-1, known as the world’s smallest commercial laptop. This innovation has won the CES Editors’ Choice award for this year. Also, the new XPS 13 laptop from the brand features the smallest HD webcam in a laptop.


Just a few points behind Lenovo, Dell became the third-best laptop vendor for 2018, named by Laptop Mag. The XPS 13 was named the top laptop overall, and the brand also earned high points for their improved tech support, through which people get assigned personal tech support.

Dell’s XPS 15 2-in-1 received the Best PC of the Year 2018 honors at the Trusted Reviews Awards 2018. The company has received more such accolades for its CSR initiatives as well.

Lenovo vs Dell: The Main Differences

In terms of overall performance, price, and specifications, there certainly isn’t a lot of differences to point out between the two brands.

This is because both brands offer a wide range of laptops suitable for different applications and budget levels, priced according to specs. However, the areas that can be pinpointed for major differences would be in terms of design and customer service.

Dell does better in both these areas, offering more color schemes in their laptops and better customer service options and response time.

Therefore, if you are looking for a comprehensive package, from making your purchase to obtaining after-sales support, Dell should be your choice.

On the other hand, if you don’t really bother about the design factor in a laptop, or simply prefer basic design and color, and think customer support wouldn’t matter much for the life of your laptop, then Lenovo has a lot to offer for you.

Regardless of the brand you choose, always remember to perform due research, analyzing your needs, and all the factors involved, before choosing the model that you know will suit you best.

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