Acer vs ASUS: Which Brand To Choose in 2020?

Whether you are looking for a budget-friendly machine or a top-end model with the highest of specs with no compromise in features or budget, an investment is an investment and you should make sure that you get the best bang for your buck. But, with the overwhelming array of laptop brands present in the market, making your choice only gets harder. Therefore, to help you with your dilemma, in our series of laptop brands comparison, the two brands for discussion today are Acer and ASUS.

Both these brands have had a solid base in the industry throughout these years, and therefore, comparing the two is the only way to determine which brand has products that can suit your needs in the best possible manner.

Acer vs Asus: Which Laptop Brand is Perfect For You?


Acer was found in the year 1976 and is one of the older brands still operating in the industry. The company has now become one of the top Information Communications Technology (ICT) companies in the world, delivering its products and services in more than 160 countries. Acer is basically a Taiwanese firm and is headquartered in New Taipei City, Taiwan. The brand also has an American HQ, located in San Jose, California.

In addition to manufacturing and selling laptops, Acer also offers various other products for both home and office, including projectors, monitors, tablets, desktop computers, smart cameras, virtual and mixed reality, and a lot more.


Acer Aspire 7

  • Intel Core i5
  • 8GB RAM
  • 512GB SSD

Acer Predator Helios 300

  • Intel Core i7
  • 16GB RAM
  • 512GB SSD

Acer Chromebook R11

  • Celeron N3060
  • 4GB RAM
  • 32GB eMMC

Laptops and Components

Acer has their laptops models separated for home and for office use; the brand’s home laptops are categorized as ultra-thin, convertible, detachable, Chromebook, and classic, and their work laptops are available in ranges ultra-thin, convertible, Chromebook, and classic. Each of these categories has subcategories, such as Swift, Spin, Aspire, etc., under which different series of laptops are made available.

The components used by Acer are more or less similar to what almost all other laptop brands use, and this includes ASUS. Intel is the primary processor used in the company’s laptops, and as expected, their budget laptops come with Intel dual-core processors, while their high spec, higher-priced models come with Intel quad-core processors, which deliver better power and performance.

When it comes to graphics, Intel HD and UHD happen graphics happens to be the widely used one among many Acer laptops. Most of the company’s gaming laptop models come equipped with NVIDIA GeForce graphics, and some models also come with AMD Radeon graphics. Of course, your choice of graphics should depend on your purpose for the laptop.

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In terms of screen size, Acer laptops are available in sizes ranging between 13 inches and 17 inches, and most of those devices come with a Full HD screen, good resolution, and LED backlight as well. In fact, most of these aspects are similar to what you could expect from ASUS.

Acer laptops are powered by 2-cell, 3-cell, and 4-cell batteries, differing across models and prices. Again, going with a 4-cell battery-powered one will give you relatively more battery life.

Design and Price

As far as design goes, Acer has never been the first brand to come to people’s minds when they think about getting a stylish, lightweight laptop. This is because the company’s laptops have all looked similar over the years, and most of the models tend to be bulky looking and lackluster in terms of design.

However, the brand has introduced its new Swift 5 Pro laptop, which is specifically designed to be thin and light in weight in order to be extra portable, and the laptop looks sleek too. In terms of color, Acer does offer some good options you can choose from.

When it comes to pricing, Acer definitely has laptops to suit varied budgets. However, the pricing of some of the company’s laptops goes as high as $1700, a price tag that not many can afford. But, when compared to ASUS, this price is quite low, because ASUS has their laptops priced as high as $2300.

Customer Support

The customer support offered by Acer has declined in quality in recent times. The brand was once known for offering excellent customer service; however, the company has failed to maintain the same.

Acer’s customer support executives can be contacted via their live chat facility, available from 5 am to 2 am CST for the US and Canada, or through their 24/7 phone line. Though you are likely to get a prompt response from their team, there have been issues with their ability to provide answers and solutions to customer queries and problems.

The company also has in place a comprehensive knowledge base with answers to various frequently asked questions. There is also a dedicated YouTube channel that offers support videos for the brand’s popular products. You can also access the Acer Community for advice and answers from other Acer laptop owners.

Though the company offers support through their social media pages as well, on Twitter and Facebook, the responses take time and are never accurate to customer queries.

In terms of the warranty, most Acer laptops come with the standard one-year warranty; however, there are some models that are offered a two- or three-year warranty, and you can always extend your warranty for an extra amount.

Overall, Acer fails to excel in providing proper customer support. The lack of sufficient knowledge with their support representatives is a major drawback.

Laptop Innovation

Acer is in no way secondary to any laptop brand when it comes to innovation. The brand, which was constantly criticized for their big and bulky looking laptops, broke all the judgments with their new range of Swift laptops, which are designed to weigh less than 1 kg (2.2 lbs.), and all of these laptops are extremely compact and portable, perfect for traveling. The fact that the brand has managed to accommodate a 15.6” screen under this weight is a great step forward.

The next innovation comes with Acer’s Switch 7 Black Edition laptop. This detachable laptop is already known for its amazing functionality; but, the innovation in this device is the use of state-of-the-art LiquidLoop fanless cooling system, which makes it the first 2-in-1 model to come with this technology.


Recently, Acer’s Predator XB3 won the Red Dot Design Award for 2019. The same award for the year 2018 was given to multiple products from the brand, including Spin 5, Acer Chromebook Tab 10, Acer Chromebook CXI3, and more.

The company’s products, Switch 7 Black Edition, Aspire S 24, Predator X27, etc., also won the Taiwan Excellence 2018 award.


Headquartered in Taipei, Taiwan, ASUS is again a Taiwan-based multinational firm known to produce high-quality PCs, motherboards, graphics cards, monitors, and various other technology solutions. Additionally, the brand is also an Original Equipment Manufacturer (OEM) and belongs to the list of Top 10 IT Companies in Asia.


Asus TUF FX505DT

  • Ryzen 5 R5-3550H
  • 8GB RAM
  • 256GB SSD

ASUS ROG Zephyrus M

  • Intel Core i7
  • 16GB RAM
  • 1TB SSD

ASUS ZenBook 13

  • Intel Core i7
  • 16GB RAM
  • 512GB SSD

Suggested: Best Asus Laptops

Laptops and Components

The laptops from ASUS come under the names: VivoBook Series, ZenBook Series, StudioBook Series, Gaming Series, ASUS Laptop Series, Chromebook Series, FX/ZX Series, ASUSPRO Series, and ASUS TUF Gaming Series.

ASUS mainly uses Intel Core processors in most of their laptops; in some models, they do use AMD, but that number is very low. Unlike most of the other laptop manufacturers, ASUS incorporates processors in many of their devices, regardless of their price tag, and this is a huge plus when you need a good performance from your laptop and multitask efficiently.

Looking at the graphics, ASUS laptops, especially the gaming series, use NVIDIA GeForce graphics. In addition, the company also widely uses NVIDIA Quadro and Intel UHD graphics.

ASUS laptops are available in screen sizes less than 10 inches and go up to 17 inches and higher. Most of those screens come in FHD, with some UHD options as well. Many of the brand’s laptops are powered by 2-cell and 3-cell batteries, which means there could be some compromise in battery life.

Design and Price

The design is where ASUS gets a major leap against Acer, because the company’s laptops are always stylish, even when the design is basic and nothing too flashy. Most ASUS laptops come with a metal finish, which makes them look classy and sharp. They also have slim and lightweight laptops, and even some of their gaming laptop models are highly thin, which is something you otherwise wouldn’t see in a gaming machine.

Coming to the pricing, ASUS also has laptop offerings in different price ranges, from a limited budget to extravagant options. Of course, the availability of quad-core processors in most of those models make these laptops a better option when compared to that of Acer. However, as discussed earlier, ASUS laptops go up to around $2300 in pricing, which is certainly high.

Customer Support

ASUS offers customer support via phone, which is available from 6 am to 9 pm PST on weekdays and 6 am to 5 pm PST on weekends. There is also a chat facility available for customers to use, and this can be accessed in the same time frame as that of phone support.

The company excels in its phone support options, as representatives are readily available during the specified time and are knowledgeable enough to handle and resolve queries and problems within a short span of time. When it comes to their chat support, though the response time was a teeny bit lengthy, finding answers still isn’t a problem.

ASUS also offers support via their exclusive ASUS Support website; however, this platform doesn’t seem to be as efficient as their phone or chat support, due to lack of complete information. With their social media support, the response times happen to be a huge issue.

The company, similar to any other brand, offers a one-year warranty on their laptops, which covers defective parts or labor during that period.

Laptop Innovation

One of the biggest and increasingly talked about innovations from ASUS happens to be their ROG Zephyrus gaming laptop. What’s so unique about this laptop is its ultra-slim design, which is not common in this category. The laptop is slim and light in weight, but this in no way compromises with the graphics and other features it comes with.

Another useful innovation from the brand is the ASUS ScreenPad, an interactive display that comes packed with several helpful functions. This feature is designed specifically to make multitasking easier and quicker for users, giving them the ability to create shortcuts of their own.


As expected, ASUS won the Best Gaming Notebook of 2018 award for their ROG Zephyrus GX501 from Connect. Furthermore, the company has won hundreds of awards each from the Red Dot Award, Good Design, iF Product Design Award, Computex d&i Awards, and CES Innovation Awards.

Furthermore, the brand was also selected as the No. 1 International Brand from Taiwan for 2018 by Interbrand; ranked in the Top 100 Global tech Leader list for 2018 by Thomson Reuters, recognized for product and service excellence; and, ranked among the Global Best Regarded Companies 2000 (2018) by Forbes.

Acer vs ASUS: The Main Differences

Acer as a brand offers an extended array of laptops catering to the different customer base and their products are known for their solid build quality more than anything else. ASUS, on the other hand, has relatively fewer offerings, but those that are offered come with extraordinary design aspects and better specs. Additionally, ASUS has managed to score high in the gaming laptops category, with the ROG Zephyrus, and does better in terms of customer service as well.

If you don’t really care about how your laptop looks, but give importance to the machine’s durability instead, then Acer laptops would be the perfect choice for you. Also, since the brand has a huge selection of machines on offer, you will certainly find one with specs matching your needs.

On the contrary, if you need your machine to look appealing, contain better specs, deliver better speeds and performance, make multitasking easy, and provides good customer support, look no further than ASUS. Above all, if your intention for a laptop is purely gaming, then you wouldn’t go wrong with the ROG Zephyrus.

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